At Elora Secrets, we want you to love your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, we're here to help.

1. Return Eligibility

Return requests must be submitted within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn and unwashed.
• All original tags and packaging must be intact.
• The product must be in the same condition in which you received it.
• You must provide your order number and, where applicable, clear photos or videos showing the issue.

Returns that do not meet these conditions may be refused.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send:

• Your order number
• Photos of the product
• Photos of the packaging
• A short video if necessary to clearly show the issue

After reviewing your request, we will let you know whether the item qualifies for a replacement or refund.

3. Exchanges

Exchanges may be available for eligible products, subject to stock availability.

If the requested replacement is unavailable, we may provide a refund instead.

Please note that certain products, particularly intimate apparel, lingerie, underwear and hygiene-sensitive products, may be non-returnable or non-exchangeable for hygiene reasons. Product-specific exclusions will apply where stated on the product page.

4. Change-of-Mind Returns

We accept returns for eligible products only when the product meets the return conditions above.

For non-defective returns, return shipping or applicable return-related charges may be the customer's responsibility.

Because our products are fulfilled through a third-party dropshipping partner, return instructions and the return address will be provided by Elora Secrets after your return request has been approved.

Please do not send an item back without receiving return instructions from us first.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method or through another available refund method, depending on the payment method used for the order.

Please allow additional time for your bank or payment provider to process the refund.

For orders returned due to failed delivery, refusal of delivery, or other circumstances outside our control, shipping charges may be non-refundable.

6. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or exchange, including certain:

• Lingerie
• Underwear
• Intimate apparel
• Hygiene-sensitive products
• Products specifically marked as non-returnable on the product page

Please check the product description before placing your order.

7. Return-to-Origin (RTO) Orders

If an order is returned to the supplier because the customer:

• Refuses delivery,
• Is unavailable to receive the order,
• Provides an incorrect or incomplete address, or
• Cannot be reached by the delivery partner,

the applicable shipping/return charges may be deducted from any eligible refund.

For COD orders, refusing delivery does not automatically qualify the order for a full refund of shipping-related costs.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. If the shipment is already in transit, you may need to wait for the applicable return process.

9. How to Request a Return

To request a return or exchange, please contact Elora Secrets Customer Support with:

Order Number:
Reason for Return:
Photos/Videos (if applicable):

We will review your request and provide the next steps.

Important

Elora Secrets reserves the right to refuse returns that do not meet the conditions of this policy.

This policy applies to purchases made directly through the Elora Secrets online store.